1. Who We Are
Yellow Loop Private Limited ("we", "us" or "our") operates www.oopre.in and the OOPRÈ Kitchen & Bar establishment. This policy explains how we collect, use, share, and protect personal information when you visit our website, request our dining/event services, or communicate with us, including through WhatsApp. Our address and privacy contact details appear in section 14.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact and enquiry details: your name, email address, mobile number, company name, location, and the service or information you request.
- Communications: messages, feedback, support requests, correspondence, and attachments you choose to send through our website, email, or WhatsApp.
- Technical information: IP address, browser and device type, pages visited, access times, and diagnostic or security logs generated by our website and hosting services.
- Communication preferences: your consent choices, records of when and how permission was given, and requests to stop communications.
Please provide only information needed for your enquiry. Do not send passwords, OTPs, complete payment card or bank account numbers, or government identity numbers through enquiry forms or WhatsApp.
3. How We Use Information
We use information to respond to enquiries, assist with table enquiries, manage our relationship with you, and resolve complaints. We also use relevant technical records to operate and protect the website, diagnose faults, and prevent misuse. With your permission, we may send relevant updates or event announcements. We may retain or disclose records where needed to meet legal obligations or establish, exercise, or defend legal claims.
4. Consent and Your Choices
We obtain consent where required and process information otherwise only where permitted by applicable law. You can decline optional information requests or withdraw consent by contacting us. If information is essential for a requested service, we may be unable to provide that service without it. Visiting this website or acknowledging this policy does not automatically subscribe you to marketing.
5. WhatsApp Communications & Policy
We use WhatsApp Business and the WhatsApp Business Platform to answer enquiries, provide customer support, and send relevant service communications. We obtain permission before sending subsequent messages where required by WhatsApp policy and applicable law. Promotional messages are sent only with your explicit opt-in permission.
When you communicate with us on WhatsApp, we process your phone number, profile name, message content, attachments, and available delivery or read receipts. Authorised team members supporting our business account access these records solely to handle your communication.
How to Opt-Out of WhatsApp Messages:
To withdraw permission at any time, simply reply "STOP" in the WhatsApp chat or email hello@oopre.in. We will immediately cease WhatsApp communications covered by your request.
WhatsApp and Meta process information under their own terms and privacy notices. Refer to the WhatsApp Privacy Policy.
6. When We Share Information
We do not sell personal information. We share relevant information only as needed with service providers that support our operations, such as website hosting, IT support, email, customer support, and messaging providers. Providers acting on our behalf must use the information solely for the agreed services and protect it appropriately.
7. Cookies and Similar Technologies
Our website may use essential cookies for core functionality and security. If we enable optional analytics tools, we will explain their purposes and obtain consent where required. You can manage cookies through your browser settings.
8. Storage and Data Protection
Our providers store and process information in India or other secure jurisdictions. We apply technical and organizational safeguards appropriate to the data we handle, restricting access to authorised personnel and protecting business accounts with industry-standard protocols.
9. How Long We Keep Information
We keep personal information only for as long as needed for the purposes described in this policy, including handling enquiries, resolving disputes, and meeting legal recordkeeping duties. When information is no longer needed, we safely delete or anonymise it.
10. Your Privacy Requests
You may contact us to request access, correction, or deletion of your personal data, or to withdraw consent. Contact our Grievance Officer using the details below.
11. Children
Our website and communications are intended for adults aged 18 and older. We do not knowingly collect personal information from minors.
12. Contact and Grievance Handling
For privacy questions, consent withdrawal, access/deletion requests, or grievances:
Registered Office Address:
Floor No.: 3RD FLOOR, Building No./Flat No.: 516/1749/3310/3487
Premises: MRLA COMPLEX, Road/Street: PATIA
BHUBANESWAR, Khordha, Odisha, India – PIN Code: 751024
We acknowledge privacy grievances promptly and address them within one month of receipt in accordance with applicable laws.